Support policy

Query type
Details
Support level
Status
Tax Return for individuals
  • Working related expense claims
  • Rental property investors
  • Share and managed fund investors
  • Capital gains
  • Late or multiple year tax return
  • Amendments to prior year tax return.
100%
Excellent
Tax return services for business owners
  • Sole trader
  • Partnership
  • Trust
  • Company
  • Self managed superannuation fund
  • Primary production income
  • Business activity statements for GST, PAYG Instalment and PAYG withholding
  • Tax planning and minimisation.
90%
 Excellent
New feature requests
  • Service type 1
  • Service type 2.
70%
Tricky
Customizations
  • Customisation services 1
  • Customisation services 2.
40%
Maybe, maybe not
Financial services
  • Financial support 1
  • Financial support 2.
25%
negligble / ignored
Business management service
  • Business consulting 1
  • Business consulting 2.
0%
Very very limited

Is there a service fee?

Details.

Do I need to enter my credit card details to sign up?

Details.

Why use the Professional service?

Details.

Why use the Unlimited service?

Details.

Unsure which service is best for you?
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. OR call Lucy at (03) 5309 3443

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