Customer Testimonials


I found Lucy to provide a thorough service when helping with my tax return. She was knowledgably of items I could claim and took the time to explain deductions pertinent to my case.

Lucy provided this comprehensive service for a very reasonable rate. I would have no hesitation in recommending Lucy to potential client.

Ms Wendy Stevens


I found ING Accounting to be highly professional in dealing with my needs. I can’t speak highly enough of how Mrs Shen went out of her way to make sure nothing was missed. Even finding mistakes in previous taxes (Done by other’s who we won’t name) and correcting their mistakes. I would have no hesitation in recommending ING Accounting to anyone wanting a friendly and highly professional person like Mrs Shen for all their business needs.

Mr Michael Andrews



I would highly recommend Lucy Shen to anyone who needed accounting services. Lucy did my daughter’s tax return with a great result and very quick tax refund. She is extremely organised, highly efficient, very knowledgeable and reliable in taxation and such a delight to deal with.

I would and have recommended Lucy. If you are looking for the best service of your accounting needs give Lucy Shen a ring.

Mrs Vivienne Dimond


Thank you for all the services you have done so far. I’d like to suggest that I prefer Email alert for any letter you send to us. If you got time, we should have free discussion in related to the paper work I’m doing now. So that I can improve to match your requirements as well legal requirements. You’ve done a great job that we’ve been looking for. I would recommend you to other people.

Ms Amanda Du


I thought your services was exemplary. I’ve never had to file a tax return before and you were very helpful in taking me through it. I was very happy with your prices as well. Thank you very much!

Mr Timothy Corrigan


I came to Lucy Shen to have my tax done with many returns for the financial year. She was wonderful in helping me receive a much higher refund than I expected. I would and will recommend her anyone in the future. Thank you very much!

Mr Lee Roberts


I spend a lot of time researching my accountants before I pick the right one, and it is very difficult to find accountants who care about their job and me as a client. Most past accountants just want their fee and to work out the maximum charge I will sustain. Lucy Shen is a wonderful professional to work with who takes the time to understand her client’s business and who wants to partner rather than care for a single transaction. Lucy asks intelligent questions to find the best solutions for her clients. Thank you!

Mr Dwight Bonney


I am coming Lucy Shen ING Accounting for my tax return. She let me feel doing things very conscientious, professional and kind with want come back again. I am very happy with her doing things. Thanks Lucy Shen see you next year.

Ms Helen Miechel


I am very satisfied with your service. You’re the best accountant I have ever seen before. With your excellent work I got max tax refund and save much more money. After I took your advice I can work out my budget for next year much more easily. I am appreciate with your excellent job.

 Mr Bob Zhang



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